TERMS & CONDITIONS
Adventurekeys SARL. is a company based in Agadir, Morocco
with CIF 3479091269.
1) Security
Can I feel safe when booking my trip?
Yes. Our intention with this business is to make booking easier and more secure.
We work with a well renowned partner certified by all the large credit card
companies to ensure security for credit card use and wireless bank transfers.
Will you keep my credit card information?
No, the credit card information is only passed on to the clearinghouse (our
bank, which checks if the account exists, ensures there is enough money on
the account and makes a withdrawal of the downpayment) using digital encryption.
We do not keep any credit card numbers or any such information.
How will my personal information be treated?
We keep your personal information in our database as long as your booking
is active, this allows us to control bookings and handle cancellations etc.
We guarantee that no information will be passed on to any third party, nor
will we use the information in any way without prior consent.
2) Contract
To secure a booking, the Company requires a completed booking form together
with a deposit of 20% of the total price of the trip per person.
The booking is accepted and becomes definite only when you have made your
downpayment.
Once the Company has confirmed payment the client will be issued a Trip Confirmation
email. It is at this point that a contract between the Company and the Client
comes into existence. Before your booking is confirmed and a contract comes
into force, the Company reserves the right to decline any booking at their
discretion. The contract is between the Company and the Client, being the
person named on the booking form. The contract, including all matters arising
from it, is subject to Spanish law and the exclusive jurisdiction of the Spanish
Courts. No employee, contractor or sub-contractor of the Company other than
a director has the authority to vary or omit any of these terms or promise
any discount or refund.
3) Payment for your Holiday
Making a booking
Upon making a booking for a chosen trip the client agrees to pay a deposit
of 20% of the total value of your booking as well as a flat non-refundable
service charge. Upon arrival the client is responsible for paying the remaining
80% of the total value of your booking as well as any additional services
which have been arranged.
4) Cancellation policy
Cancellation by the Client
The client may cancel the booking up to 15 days before arrival and receive
the deposit back.
How do I get a refund ?
- 30 days or more before your arrival :......75
% refund
- 29 to 15 days before your arrival : .......50
% refund
- Cancellation less than 15 days before your arrival, or during your stay
: ........no refund
Cancellation by the Company
The Company will not cancel a trip any later than six weeks prior to the commencement
of the trip. A proviso to this - the Company reserves the right to cancel
a trip at any stage prior to the scheduled departure due to terrorism, natural
disasters, political instability or other external events which make it unviable
for the Company to operate our planned schedule. In such a case, the Company
will, at its own discretion, refund the trip price only.
Booking Amendments
Can I change my booking ?
If the client wishes to change their booking in any way, the client must contact
the Company as soon as possible and the Company will accommodate any requests
to the best of our ability. Surcharges may apply.
5) Substitution of a Client
If any member of the party is prevented from travelling because of the death,
injury or serious illness of the passenger, close relative or friend, redundancy
or jury service, it may be possible to transfer the booking to another suitable
person (acceptable to the Company), provided that written notice is given
at least 30 days prior to departure. An administration fee of up to $100 may
be imposed by the company to cover non-refundable costs. Airlines may impose
100% cancellation charges and the cost of a new ticket.
6) Surcharges
Prices on this website that are not quoted in local currency are based on
a recent currency conversion rate. The Company reserves the right to change
the trip costs to take account of the following items: government action,
fluctuations in currency exchange rates, and transportation costs including
the cost of fuel, overflying charges, airport charges and increases in scheduled
air fares (where applicable). The Company will not absorb any increase in
booking price should a surcharge be necessary. The Client will have to pay
necessary surcharges but if these result in an increase of more than 10% of
the trip cost excluding insurance premiums and amendment charges the Client
may cancel the booking within 7 days notification of the surcharge and obtain
a full refund. No surcharge will be imposed within 30 days of departure.
7) Insurance
Travel insurance is mandatory for all clients whilst on a trip organized by
the Company. It is mandatory that this travel insurance covers adequate personal
accident, medical, evacuation and repatriation expenses, as well as cancellation,
curtailment, loss of effects and all other expenses that might arise as a
result of loss, damage, injury, delay or inconvenience occurring to the client.
Clients, together with their personal property including baggage, are at all
times solely at their own risk. Clients are wholly responsible for arranging
their own insurance. When purchasing insurance, clients should ensure that
there are no exclusion clauses limiting protection for the type of activities
in their trip.
8) Passport, Visa and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport,
visa permits, inoculations and preventative medicines as may be required for
the duration of the trip. Information about these matters or related items
is given in good faith but without responsibility on the part of the Company.
9) Responsibility
The client acknowledges that participating in the Company's
trips requires a degree of flexibility, and understands that the route of
a trip, accommodation and modes of transport are subject to change without
prior notice due to local circumstances. Should the Company deem it advisable
to amend an itinerary for any reason, it may do so by shortening, varying
or re-routing any trip. These changes are binding and additional expenses
will be charged to you if the reason for any alteration is outside the Company’s
control. While travelling with the Company the client agrees to accept the
authority of the leader and/or local operator at all times. You are aware
that travel within a group may involve compromise to accommodate the diverse
desires and physical abilities of group members. The client understands that
the Company reserves the right to decline, accept, or retain any person as
a member of the group at any time. The client acknowledges that the Company
contracts with a network of companies, government agencies and individuals
to assist in the running of its trips. To the best of the Company’s
knowledge, these third parties are qualified to perform the duties they are
contracted to perform. However, the Company will not be held liable for any
injury including death, damage, loss, delay or irregularity that may occur
due to the behaviour of these third parties. The Company will not accept responsibility
or liability for any client who contravenes any law or regulation of any country
visited. No employee, contractor, sub-contractor, servant or agent of the
Company has authority to vary these conditions. This agreement is governed
by the laws of Spain.
10) Expectations
The Company does its utmost to ensure the client a rewarding and enjoyable
travel experience. In the case where the Company offers coaching and guiding,
the Company also endeavours to provide the Client with the best possible learning
experience. The Company understands that expectations vary greatly from person
to person, however, and the Company cannot guarantee to meet all the expectations
of the various people who attend our trips. By agreeing to these terms and
conditions the client accepts that the Company will not be held accountable
if our trips do not meet the client's particular expectations. This includes,
but is not limited to, meeting your expectations regarding the quality or
quantity of snow, ski/snowboard areas, surf breaks, beaches, rock climbing
areas, mountain bike trails, kayaking waterways, the quality or quantity of
coaching and guiding, the quality or type of accommodation, the standard or
type of transportation, the style of trip leadership and organization, and
the extent of the client's improvement in snowboarding, skiing, surfing, rock
climbing, mountain biking, kayaking etc.
11) Dangers
Travelling with the Company may involve risks above and beyond those encountered
on a more conventional holiday. Vacations involving snowboarding, skiing,
surfing, rock climbing, mountain biking and kayaking have inherent dangers
that can result in serious injury and even death. Our use of guides and coaches
can help to reduce these dangers but it cannot eliminate them. The client
must be prepared to accept the risks associated with snowboarding, skiing,
surfing, rock climbing, mountain biking, and kayaking the client attends our
trips. Likewise, the client must also be prepared to accept responsibility
for their own actions during our trips. Although our guides and coaches may
provide the client with advice and directions it is ultimately the client's
responsibility to determine their limits of capability and experience and
to avoid crossing these limits. The Company will not be held accountable for
the choices and decisions made by the client during our trips.
Our vacations may also involve dangers due to the countries
and regions we visit. The Company visits some geographical regions where,
among other things, the standard of accommodation, transport, safety, hygiene,
cleanliness, medical facilities, telecommunications, and infrastructure may
not be of the standard that the client is used to or would find on a more
conventional holiday. The safety of roads and standard of driving practices
may also be lower in some of these regions relative to what the client is
accustomed to. Although the Company does its utmost to ensure that our drivers
adhere to local driving laws and drive carefully and safely, the Company cannot
guarantee the safety of the client while driving with us and will not be held
accountable for road accidents that occur during the client's travels with
us.
By agreeing to these terms and conditions the client accepts
the risks outlined in the above two paragraphs and fully assumes the risks
of travelling with the Company. The client agrees to release the Company from
any liabilities connected to these risks.
14) Release of Liability, Waiver of Claims, Assumption of
Risks and Indemnity Agreement (hereafter the “Release Agreement”)
By agreeing to this release agreement the client will waive certain legal
rights, including the right to sue. Please read carefully!
To: Adventurekeys, SARL, and their directors, officers, employees,
agents, independent contractors, subcontractors, representatives, sponsors,
successors and assigns (all of whom are hereafter collectively referred to
as “the RELEASEES”).
Assumption of Risk: I am aware that snowboarding, skiing,
surfing, mountain biking, rock climbing, kayaking and any other activities
offered by the Company involve the risk of injury. I am aware that there is
a risk of negligence by the Company and/or the trip operator, including the
failure by the Company and/or the trip operator to safeguard or protect me
from or warn me of the risks, dangers and hazards of skiing, snowboarding,
surfing, mountain biking rock climbing, and kayaking. I freely accept and
fully assume all risks, dangers and hazards associated with participating
in an Adventurekeys, SARL. trip and the possibility of loss, personal injury
or death resulting therefrom.
In consideration of booking an Adventurekeys, SARL. trip I
hereby agree as follows:
1) To waive any and all claims that I have or may in the
future have against the RELEASEES and to release the RELEASEES from any and
all liability for any loss, damage, expense or injury, including death, that
I may suffer or that my next-of-kin may suffer as a result of an Adventurkeys,
SARL. trip due to any cause whatsoever, including negligence, breach of contract
or breach of any statutory or other duty of care, on the part of the RELEASEES,
and further including the failure on the part of the RELEASEES to safeguard
or protect me from or warn me of the risks, dangers and hazards of participating
in an Adventurekeys, SARL. trip.
2) To hold harmless and indemnify the RELEASEES from any
and all liability for any property damage or personal injury to any third
party resulting from my participation in an Access Travel, Ltd. trip;
3) This Release Agreement shall be effective and binding
upon my heirs, next-of-kin, executors, administrators, assigns and representatives,
in the event of my death or incapacity;
4) This Release Agreement and any rights, duties and obligations
as between the parties to this Release Agreement shall be governed by and
interpreted solely in accordance with the laws of Spain and no other jurisdiction…
5) Any litigation involving the parties to this Release Agreement
shall be brought solely within New Spain and shall be within the exclusive
jurisdiction of the Courts of Spain.
Jobs
We are always looking for motivated, outgoing and active people to join our
team. Please take a look at our job offers below. We update this section regularly,
so please keep checking if your preferred position is not currently available.
Local Trip Coordinator 
This position is for local operators and freelance guides who are interested
in PLANNING, ORGANIZING and helping to lead Adventurekeys trips in their local
region. This may be ideal for those who have their own small business and
are looking to build their client base.
Reps
If you are interested in earning some extra cash or a free spot in one of
our trips, why not consider joining our rep program. We will pay you a significant
commission on any trips that you sell on our behalf.
There is some information below about our rep program. For further information
please let us know at rep@adventurekeys.com and
we will send you the necessary promotional materials.
How can you promote our trips?
We suggest four methods for promoting our trips. If you have any additional
ideas your feedback would be most welcome.
1.Website: if you run a website with lots of visitors who
may be interested in our trips, by referring your visitors to us with a banner
or text link , you can earn a commission when they sign up for a vacation
with Adventurekeys.
2.Logo & Email flyer: we will provide you with adventurekeys
Logo and an html email flyer that you can email to your friends, colleagues
and contacts.
3. Flyers: we will provide you with a selection of flyers
to place in sport shops, universities, surf spots, ski resorts… and
any other places you think are appropriate. We have general flyers that promote
all our trips.
4. Word-of-mouth: If you succeed in registering someone
for one of our trips, email us their name and once they signup you will be
entitled to the appropriate commission.
How much do we pay?
Your commission is 7,5% to 10% of the total trip price. For example: Registering
someone for one of our trips would bring you up to 150€!
How to join us?
Joining our program is completely free, the only payment will be from us to
you! Get started by reading the terms and SIGN UP NOW .
How it works?
When the client fills the booking form on our website (they must tell us how
they heard about Adventurekeys to register for the chance to win a free week's
adventure trip and other prizes)
If they select ‘website’ they have to choose the URL and the category
website listed. If it’s ‘Email flyer or Logo’ we ask them
to give us your Email address with your full name. If it’s ‘flyer’
we ask them to give us the “Ref Code of the Flyer and your name if it’s
possible”. If it’s ‘word-of-mouth’ we ask them to
give us your full name.
When someone who listed you as their rep actually goes ahead and registers
for one of our trips you will be entitled to the appropriate commission.
Terms of payment
1. Commissions for each trip will not be paid before the trip begins. This
is to ensure that we do not pay commissions for clients who register for a
trip and then cancel.
2. You can choose to receive your commission via one of two methods:
a. Using a paypal account.
b. By wire transfer to your bank account.
Please Note: Charges will be deducted from your total commission.